Terms & Conditions
MA-Feeling is a registered trademark of Dutch Garments BV, The Netherlands. MA-Feeling refers to Dutch Garments BV as the context requires.
Chamber of commerce: 34092488
Company VAT: 801726268B01
Article 1: GENERAL CONDITIONS
1.These general terms and conditions (hereinafter: the general conditions) govern all contracts, supplies and other services agreed between the customer and MA-Feeling.
2. By placing an order, the customer agrees to be bound by the general conditions.
3. Unless MA-Feeling has indicated otherwise in writing to the customer, the customer's own general terms and conditions shall not be accepted.
Article 2: INTELLECTUAL PROPERTY RIGHTS
MA-Feeling names and/or marks on the website/web shop are trademarks of Dutch Garments BV. The website/web shop MA-Feeling and its content are protected by intellectual property rights, including copyright and trademarks, as detailed in our Copyright and Trade Mark Notice. Except as expressly authorized by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the site, in whole or in part.
Article 3: ENTERING INTO A CONTRACT
1. MA-Feeling shall confirm the customer's order by e-mail. A contract is created only when payment has been successfully made.
MA-Feeling is entitled to refuse a supply without giving reasons. If MA-Feeling is unable to clearly establish the customer's permanent or temporary address, an order cannot be accepted.
2. Order processes that for whatever reason have been technically or otherwise disrupted before the payment instructions have been completed are incomplete, even if the customer has received an order confirmation. Such an order will in principle therefore not be delivered. MA-Feeling shall endeavour, however, to contact the customer to complete the payment instructions so that delivery can be made.
Article 4: PRICES AND COSTS
1. The contract price is the current price at the moment when an order is placed with the webstore. The prices of articles are quoted inclusive of VAT.
2.The prices quoted in the webstore are exclusive of postage and administration costs.
3. MA-Feeling is not bound by the terms of its offer in the event that there is any printing, typesetting or programming fault on its website.
Article 5: FULFILLING ORDERS
1. MA-Feeling shall act with the greatest possible care in processing orders for articles.
2. Articles shall be delivered to the address given by the customer to MA-Feeling.
3. MA-Feeling shall dispatch accepted orders as quickly as possible in the order in which they are received.
4. The on the webstore indicated delivery term is approximate only and there is no right to compensation if actual delivery takes longer.
Article 6: CUSTOMS, DUTIES AND TAXES
The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from MA-Feeling the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; MA-Feeling has no control over these charges and cannot predict what they may be.
Article 7: RETURN POLICY
1. The costumer is entitled to return any article to MA-Feeling within fourteen (14) days of its delivery.
2. No refund will be made in respect of articles returned to MA-Feeling after the said fourteen-day period.
3. Articles must be returned in accordance with the instructions set out on the packing slip enclosed with the articles.
4. Articles being returned must be in the condition generally accepted for normal use for approval of the articles, such as trying on articles in conventional shops. If a customer wishes to exercise such right to return an article, the article must be returned to MA-Feeling together with everything originally sent with it, in its original state and packaging, in accordance with the clear and reasonable instructions given by MA-Feeling.
5. MA-Feeling is entitled to refuse to accept a returned article or to send it back to the customer if the article appears to have been used, no longer carries the original labels, or reveals damage caused by the customer, or if the customer does not comply with the instructions for returning the article given by MA-Feeling.
6. Customers will be responsible for all costs associated with returning their order. Please note: We can't be held responsible for overseas items that fail to reach their destination; therefore overseas customers may wish to send their parcel via a registered trackable service.
Article 8: COMPLAINTS
1. If a customer wishes to exchange or return an article, it must follow the instructions specified on the packing slip enclosed with the article.
2. Other queries, comments or complaints relating to an order, payment or delivery should be sent in writing to the following e-mail address: firstname.lastname@example.org.
3. The e-mail message must contain the customer's name, e-mail address corresponding with that in MA-Feeling records, the order number included in the order confirmation and the article number.
Article 9: PRIVACY
1. In placing an order, the customer grants MA-Feeling the right to use its personal details where necessary. These details will be kept only insofar as necessary to achieve the goals for which the details are obtained and processed by MA-Feeling, i.e. for performance of the contract, for marketing purposes and for maintaining contact with the customer.
2. The personal details supplied by a customer will not be passed to any third party for commercial purposes without the customer's express consent. The customer is entitled to inspect and amend these details at any time.
3. In accordance with the Dutch Personal Data Protection Act (Wet bescherming persoonsgegevens), MA-Feeling have notified the Dutch Data Protection Authority (College Bescherming Persoonsgegevens)that it registers personal data. A customer should send any request to inspect its personal data in writing to the following e-mail address: email@example.com.
Article 10: DISPUTES
1. Any dispute between the consumer and the business concerning the creation or performance of a contract for the supply of goods by this business can be brought either by the consumer or the business before the Geschillencommissie Textiel en Schoenen, (the Disputes Commission) Bordewijklaan 46, 2591 ZR The Hague.
2. The judgment of the Disputes Commission is binding upon both parties.
3. A dispute will only be heard by the Disputes Commission if the consumer has first referred his complaint to the business within the time limit referred to in Article 14 and the consumer also satisfies the conditions set out in the Dispute Commission's regulations.
4. The consumer must bring his complaint in writing before the Disputes Commission within three months of having reported his complaint to the business, specifying the names and addresses of both the consumer and the business, and giving a clear description of the dispute, the date that the complaint was made to the business and the nature of the consumer's claim. If the Disputes Commission takes up the complaint, the business is bound by this choice and has no right of appeal to an ordinary court in respect of this dispute.
5. The Disputes Commission is not entitled to hear a dispute that pertains solely to non-payment of an invoice. If the consumer has not paid an invoice on time, the business is entitled to bring a claim before the ordinary courts.
6. If the consumer brings a dispute before the Disputes Commission, the latter will not deal with the dispute until the consumer has placed any (remaining) liability to the business on deposit with the Disputes Commission, unless the parties agree otherwise.
7. If the business brings a dispute before the Disputes Commission, the latter will not deal with the dispute until the consumer has received a written request from the business to confirm in writing within a month thereafter that he agrees to be bound by the judgment of the Disputes Commission. The business should also give notice that after expiry of this period it shall consider itself free to submit the dispute to the ordinary courts. The dispute shall then be heard by the Disputes Commission as though it were a dispute submitted by the consumer himself, notwithstanding that the business shall pay the fee for bringing the complaint.
8. A fee is due for a complaint to be heard before the Disputes Commission.
9. Further information about the complaint's procedure is set out in the Reglement Geschillencommissie Textiel en Schoenen (the Dispute Commission's regulations) sent to the parties once a dispute has been initiated.
Article 11: DUTCH LAW
All contracts to which these general terms and conditions are subject, shall be interpreted according to Dutch law.